Shipping & Returns

Physical products are shipped from France. Please note that there may be delays due to public holidays. We are not responsible for delays in transportation. 

We ship via Mondial Relay or Banque Postale– you will recieve your tracking number when your order is shipped.

STANDARD TRACKED SHIPPING

France : 2-7 working days

Switzerland: 7-15 working days

Rest of the world: 12-18 working days

If your order takes longer than the estimated time, please double-check your address and / or your local post office. Finally, contact me with your request.

Email: verena.franzetti.studio@gmail.com

We will reply within 1-3 working days.

Payment methods

Credit card (Stripe)

Payment in advance

When choosing “payment in advance” you agree to transfer the money for the ordered goods immediately and in advance. Your order will only be sent after receipt of payment. Please transfer the money in the next 5 days after your order.

Our bank connection:

Name: Verena Franzetti

Bank: Revolut

IBAN: FR76 2823 3000 0162 3679 5689 111

BIC: REVOFRP2